Due to the nature of our business as event planners and designers we are eating dinner out a lot more. Whether entertaining clients, having planning sessions or on the job trying to catch a quick bite. We try to experience more than "drive- thru" goodness. We know that time is limited and convenience comes first. But, for us, a few thing remain important... good food and a great dining experience. Occasionally, it is nice to be taken care of!
Having spent time in college studying interpersonal communications and worked as a service person in a restaurant, I find that it all relates to each other. The experience starts with the greeting and should continue from there. Food menu knowledge and preparation are elements that we look for. It is not necessary to become our best friend in five minutes. But, a pleasant introduction and good listening skills go a long way in my eyes. Contemplation is an excellent opportunity to impress me and recommendations are often appreciated. Usually, this means offering an appetizer/starter.
We tend to start high in the gratuity of the total experience and the total amount can fluctuate higher or lower based on the relationship with our service person. Give me a name, a pleasant greeting, some space and a little attention during our time together. While we are aware that the food is key in establishing a repeat location, bad service or a negative experience ways in on getting a loyal customer.
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